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Return & Exchange Policy

At Hangree, we are committed to providing high-quality clothing and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

This policy is designed in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in this policy affects your statutory rights under UK law.

1. 7-Day Return Policy

Hangree offers a 7-day return policy for eligible items.

If you wish to return an item, you must notify us within 7 days of receiving your order.

To be eligible for a return, the item must be:

  • Unworn and unused
  • Unwashed
  • In its original condition
  • With all original tags attached
  • Returned in its original packaging where possible
  • Free from stains, perfume, smoke, pet hair, or damage

Items that do not meet these conditions may not be accepted for return.

2. Exchanges

We are happy to exchange eligible items within 7 days of delivery for:

  • A different size
  • A different colour (subject to stock availability)

If the requested replacement is unavailable, we may offer:

  • A refund, or
  • Store credit (at the customer's choice)

3. Faulty, Damaged or Incorrect Items

If you receive:

  • A faulty item
  • A damaged item
  • An incorrect item
  • An item that is not as described

Please contact us as soon as possible, preferably within 48 hours of delivery.

Email us with:

  • Your order number
  • A description of the issue
  • Clear photographs of the product

Once verified, Hangree will arrange a replacement, exchange, repair, or refund in accordance with your rights under UK consumer law.

Hangree will cover reasonable return postage costs where the item is faulty or incorrect.

4. Items That Cannot Be Returned

For hygiene reasons, we cannot accept returns for:

  • Underwear
  • Opened socks
  • Face coverings
  • Personalised or customised products
  • Gift Cards

unless the item is faulty or supplied incorrectly.

5. Sale Items

Sale items may be returned within 7 days, provided they meet our return conditions.

Items marked Final Sale, Clearance, or Non-Returnable cannot be returned unless they are faulty or not as described.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 working days.
  • Your payment provider may take additional time to complete the transaction.

Original delivery charges are refunded only where required by UK law or where the item is faulty.

7. Return Shipping

Unless the item is faulty, damaged, or incorrectly supplied:

  • Customers are responsible for return postage costs.
  • We recommend using a tracked delivery service.
  • Hangree is not responsible for items lost during return transit.

8. How to Start a Return

To request a return or exchange, please contact our Customer Support Team.

Email: support@hangree.co.uk

Please include:

  • Your order number
  • Your full name
  • The item(s) you wish to return
  • The reason for your return
  • Photos (if applicable)

We will provide you with instructions on how to return your order.

Contact Us

Hangree Customer Support

Email: support@hangree.co.uk

Phone: +44 7440 649454

Address:
10 Bloxhall Road
London
E10 7LP
United Kingdom

Customer Support Hours

Monday – Friday: 9:00 AM – 5:30 PM (UK Time)

Saturday: 10:00 AM – 2:00 PM (UK Time)

Sunday & UK Public Holidays: Closed