Delivery Information
Welcome to Hangree. We are committed to delivering your order quickly, securely, and efficiently. This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
- Orders are processed Monday to Friday, excluding weekends and UK public holidays.
- Orders placed before 2:00 PM (UK Time) are usually processed on the same working day.
- Orders placed after 2:00 PM or on weekends and public holidays will be processed on the next working day.
- During busy periods, promotional events, or seasonal sales, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
UK Delivery Options
|
Delivery Service |
Estimated Delivery Time |
|
Standard Delivery |
2–5 Working Days |
|
Express Delivery |
1–2 Working Days |
|
|
|
Next Working Day Delivery is available for selected UK postcodes only.
Delivery times are estimates and may vary due to factors beyond our control.
Delivery Charges
Shipping charges are calculated at checkout based on:
- Delivery method selected
- Delivery destination
- Order value
- Current promotional offers
Any free delivery promotions will be clearly displayed on our website during checkout.
Order Tracking
Once your order has been dispatched, you will receive an email containing:
- Your tracking number
- Courier details
- A link to track your parcel
Please allow a few hours for tracking information to become active after dispatch.
Delivery Partners
To ensure reliable delivery, Hangree works with trusted UK courier services.
The courier used for your order may vary depending on your location and the delivery service selected.
Missed Deliveries
If you are unavailable when your parcel arrives, the courier may:
- Leave your parcel in a safe place (where appropriate)
- Leave it with a neighbor
- Attempt redelivery
- Leave collection instructions for a nearby collection point or depot
Please follow the courier's instructions to arrange collection or redelivery.
Incorrect Delivery Address
Please ensure that your delivery address is accurate before placing your order.
Hangree cannot be held responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete address information provided at checkout.
If you notice an error after placing your order, please contact us immediately. While we will do our best to assist, we cannot guarantee changes once your order has been processed.
Delivery Delays
Although we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to:
- Severe weather conditions
- Courier service disruptions
- High seasonal demand
- Public holidays
- Industrial action
- Other circumstances beyond our reasonable control
If your order is significantly delayed, our Customer Support Team will be happy to assist you.
Lost or Missing Parcels
If your parcel has not arrived within 10 working days after dispatch, please contact us.
We will investigate the matter with the courier and work to resolve the issue as quickly as possible.
Damaged Deliveries
If your parcel arrives damaged or appears to have been opened during transit, please:
- Take photographs of the parcel and the contents.
- Contact us within 48 hours of delivery.
- Include your order number and photographs when contacting our Customer Support Team.
We will investigate your claim and provide an appropriate solution.
Contact Us
If you have any questions regarding your delivery, please contact us.
Hangree Customer Support
Email: support@hangree.co.uk
Phone: +44 7440 649454
Address:
10 Bloxhall Road
London
E10 7LP
United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 5:30 PM (UK Time)
Saturday: 10:00 AM – 2:00 PM (UK Time)
Sunday & UK Public Holidays: Closed